“Irelands Most Successful Driving School”
“Irelands Most Successful Driving School”
Airport Driving School Terms and Conditions
Airport Driving School is proud to be Ireland’s Most Successful Driving School. We have been teaching Drivers successfully for over 55 years countrywide in all types of Manual and Automatic vehicles in all driving licence categories.
We operate the most modern fleets of Vehicles in Europe. All our vehicles are fitted with the latest training equipment which will dramatically speed up the training period for you. “Our Guarantee is that with us you will spend a lot less.”
Terms and Conditions (Customer Care Charter)
1. General Conditions
Your instructor is bound by a professional code of conduct. Your instructor will be courteous, polite, tidy and punctual. He will also behave in a professional and ethical manner at all times. Your instructor’s vehicle will be well maintained, clean and tidy. All vehicles used by the instructors are fitted with dual-controls as part of their standard equipment. The vehicle of course is fully insured for driving tuition. Your instructor will not smoke in the vehicle while giving tuition, nor will they use your lesson time for any other form of business, personal or otherwise.
At Airport Driving School we do lessons from 2 up to 8 hours in order to ensure that our pupils get the maximum benefit from our expert instructors.
2. Qualifications
Your Instructor is ADI qualified and fully licensed by the Road Safety Authority (RSA) to give driving tuition.
3. Driving Licence
The learner must hold a current, valid driving license (full or learner permit), which must be produced on or in advance of their first lesson. If the lesson is an ‘off road and theory lesson’ it is not necessary to produce a license but any driving must be conducted within the confines of our off road facility.
4. Payments
Payment must be made at the time of booking in order to secure the instructor and vehicle for the duration of the agreed lesson. At this point a binding agreement is made between you and the Airport Driving School. This does not in any way affect your statutory rights to be provided with the goods and services you have bought.
5. Lesson Postponement
Provided notice is given to the school or to your instructor no later than 10 days in advance of the lesson, no penalty will apply. Your instructor reserves the right to postpone lessons if he or she feels the weather or road conditions are unsuitable or dangerous. The instructor cannot be held responsible for any costs incurred as a result of him or her having to postpone any lessons, for whatever reason.
6. The Driving Test
a) Bookings
Driving tests can be booked by you or by the school. The driving test bookings always take priority over other lessons. Therefore, your lesson may be postponed to allow for someone else’s driving test and vice-versa. Changes to lesson bookings as a result of this will be notified immediately. Test appointments must be notified to your instructor as soon as they are known; otherwise he cannot guarantee to provide a vehicle for your test.
b) Use of the Vehicle
In the interest of customer and public safety your instructor reserves the right to withhold the use of a vehicle for the test if, in their opinion, your driving is actually or potentially dangerous.
c) Test Cancellation
Ten clear days’ notice of cancellation or postponement is required by the RSA. Failure to provide the required notice will result in the loss of your test fee. The Airport Driving School cannot be held responsible for any postponement or CANCELLATION (for any reason) by the RSA.
7. GDPR
Airport Driving School are bound by The 2018 GDPR act, all information can be found on below website
www.dataprotection.ie read more…
8. Punctuality
In their own interests learners are advised to be punctual for their lesson appointments. All such appointments should be recorded (and checked where possible by their instructor) to ensure that mistakes are avoided. The instructor would normally wait a maximum of 30 minutes before the lesson would be abandoned and the lesson fee forfeited. A reciprocal waiting time may become necessary if the instructor is delayed due to unforeseen circumstances. Any lesson time lost as a result of this would be made up by the instructor either at the end of the normal lesson time if possible or at a later date.
9. Learner Comfort and Safety
In the interest of comfort and safety learners are advised to wear suitable footwear and clothing which does not restrict movement. Learners must also take note of any medication they are taking that may affect their ability to drive safely and advise their instructor accordingly before taking any lesson booked.
10. Test Pass Guarantee
Pupils who follow the schools training program are eligible for a Test Pass Guarantee. This means that should the pupil fail the test having followed the driving school’s training program that the school will credit their account for the value of the test application fee. A mock test must be complete and if an instructor recommends more hours, the additional hours must be complete to receive the Test Pass Guarantee. If you fail a test, and it’s over 1 month since your last lesson with Airport Driving School. The test pass guarantee is voided, regardless of mock results.
11. Refund Policy
General Position on Refunds
- Agreement and Binding Terms
By paying for and confirming lessons, the customer enters a binding contract with Airport Driving School. Payment in full or part secures the agreed instructor, vehicle, and lesson allocation. - No Refund for Change of Mind After Scheduling
Once specific lesson dates and times have been agreed — whether online, by email, by text, or verbally — and Airport Driving School has scheduled the instructor and vehicle accordingly, the contract is deemed performed to the extent that the service has been made available.
In such cases, a customer’s subsequent change of mind, personal circumstance change, preference, or decision not to attend or complete lessons will not give rise to a refund, partial or otherwise, except where a statutory cancellation right applies. Under Irish and EU consumer law, such rights (e.g., the 14-day cooling-off period for distance contracts) apply only where a fully valid distance-selling contract exists and services have not commenced. - Consumer Law and Statutory Rights
Nothing in these Terms limits rights a customer may have under applicable consumer protection law, including the Consumer Rights Act 2022. If such rights apply and the school is legally required to provide a refund, it will be processed in accordance with applicable statutory requirements.
- Problems or Dissatisfaction with Service
A customer who is dissatisfied with the service must clearly describe the issue and supply supporting evidence. Vague or unspecified complaints will not be accepted as a basis for a refund.
- Instructor-Related Complaints
If dissatisfaction relates to the instructor, the customer must specify, where applicable:- the exact nature of the behaviour or performance concern,
- dates and times of the lesson(s) in question,
- any contemporaneous reports made to the instructor or the school.
- Vehicle-Related Complaints
If dissatisfaction relates to the vehicle, the customer must specify, where applicable:- details of maintenance or safety issues,
- how the issue affected the service,
- whether it was reported at the time of the lesson.
- Prompt Reporting Required
Customers must raise any concerns at or immediately following the lesson in which the issue arose. Failure to raise concerns in that timeframe will be taken as acceptance that the service was provided with reasonable care and skill. - Proof and Burden of Evidence
The customer bears the burden of providing evidence supporting any claim that a lesson was not delivered as agreed or that the service was defective.
Remedies for Valid Complaints
Where a genuine issue is identified and supported with specific details, Airport Driving School may, at its discretion, offer one or more of the following (but not a mandatory refund):
- reassignment to a different instructor,
- use of an alternative vehicle, subject to availability,
- rescheduling of remaining lessons.
These remedies are afforded in consideration of fairness and commercial reasonableness and do not admit any obligation to issue a refund.
- Cooling Off Period and Consumer Law
Under Irish and EU consumer law, a 14-day cooling off period may apply to certain distance or off premises contracts. However, this right does not apply to all services.
Driving lessons are scheduled services provided for specific dates and times and involve the reservation of instructor and vehicle capacity. As such, they fall within consumer law exemptions relating to passenger transport type services and time specific services, where cooling off rights do not apply once the service has been agreed and scheduled.
Accordingly, once lesson dates and times have been confirmed, a customer’s subsequent change of mind does not entitle them to cancel the contract or receive a refund, except where a statutory right expressly applies.
Nothing in these Terms limits any mandatory consumer rights that cannot be excluded under applicable law.
